These Service Terms ("Service Terms") describe how the Fluent Wellness Services operate and the operational rules that apply when you use them. They supplement, and are part of, your Customer Agreement. Capitalized terms not defined here have the meaning given in the Customer Agreement.
1. Scope
These Service Terms apply to all users of the Fluent Wellness application and related services. If there is a conflict between these Service Terms and the Customer Agreement, the Customer Agreement controls unless a specific Service Term states otherwise.
2. Service Availability
We work to keep the Services available and reliable, but we do not guarantee any particular level of uptime. The Services may be unavailable from time to time due to maintenance, updates, or factors outside our control. We may perform maintenance with or without notice.
3. Support
We provide support on a reasonable-efforts basis through the channels listed in the app. Support availability and response times may vary by plan. We are not obligated to provide support for issues caused by misuse or by third-party services.
4. Account Responsibilities
You are responsible for keeping your account credentials secure, for the accuracy of the information you enter, and for reviewing any output before relying on it. You agree to use the Services only for your own personal health and wellness.
5. Fair Use
To keep the Services available for everyone, we may apply reasonable limits on usage, including the number and size of uploads, the volume of AI requests, and storage. We may throttle, suspend, or limit activity that we reasonably believe is abusive, automated, or that threatens the security or performance of the Services.
6. Uploaded Documents and Lab Reports
When you upload a document, we store your original file and process it to create a structured, machine-readable version that the Services use to provide features such as insights and chat. Both your original file and the structured version are stored securely and encrypted at rest, and are kept associated with your account until you delete the report or your account. You may delete an uploaded report at any time, which removes both the original file and its structured version. You are responsible for ensuring you have the right to upload any document you submit.
7. AI-Generated Content
Some features use artificial intelligence to generate summaries, insights, suggestions, and chat responses. AI output can be incomplete or inaccurate, may not reflect your full medical picture, and is informational only. You should independently verify important information and consult a qualified professional before acting on it.
8. Preview and Beta Features
We may offer features labeled as preview, beta, or coming soon. These features are provided for evaluation, may change or be removed at any time, and may not work as expected. They are provided without any warranty.
9. Changes to the Services
We are continually improving the Services and may add, modify, or discontinue features at any time. Where a change materially reduces core functionality you rely on, we will use reasonable efforts to provide notice.
10. Suspension
We may suspend or restrict your access to all or part of the Services if we reasonably believe doing so is necessary to protect the Services, other users, or to comply with law, or if you violate the Customer Agreement or these Service Terms.
11. Data Retention and Export
We retain your account information and content for as long as your account is active or as needed to provide the Services. You may request a copy or deletion of your information as described in our Privacy Policy. Some information may be retained as required by law or for legitimate business purposes.
12. Changes to these Service Terms
We may update these Service Terms from time to time. Material changes will be communicated through the Services or by other reasonable means, and will take effect as described in the notice.
13. Contact
Questions about these Service Terms can be sent to support@fluentwellness.com.